If you fail to connect your cameras to the router's WiFi, you can try to connect your camera to your phone's hotspot to confirm whether it's your router's problem.
Applies to: Reolink WiFi cameras and battery-powered WiFi cameras
Please refer to the videos below.
Step 1. Set up a personal hotspot
To connect the camera to a phone's hotspot, please enable a hotspot on your phone first. Then check the SSID and password of the hotspot.
If you are not sure how to enable a hotspot, you may consult your phone's support.
And for iPhone, you may refer to this guideline.
Step 2. Connect your Reolink cameras to the hotspot
After you enable the hotspot, you are ready to connect the cameras to the hotspot. Here are several cases:
1. Your camera is already online, and you need to connect it to the hotspot.
In this case, you may log in to your camera, then go to the WiFi settings page of your camera, and change your camera's Wi-Fi setting to the hotspot's SSID and Password.
Please refer to the guidelines below to change your camera's WiFi settings:
How to Change Wi-Fi for Reolink Wi-Fi Cameras
2. Connect Wi-Fi cameras (RLC series WiFi cameras and E series cameras with LAN port) to the hotspot during the initial setup process.
For these cameras, please first connect the camera to your router using a network cable and complete the initial setup via the Reolink App or Client. How to Initially Set up Reolink WiFi Cameras (With LAN Port and without Voice Prompt)
During the setup process, when you reach the Wi-Fi network selection step, you will see a list of available networks. At this point, select your phone’s hotspot SSID from the list and enter the correct password. Once saved, the camera will automatically connect to your phone’s hotspot network.
3. Connect battery-powered cameras, Lumus, and E series cameras (without LAN port) to the hotspot during the initial setup process.
In this case, please follow the guidelines below to set up the camera:
How to Initial Setup for Reolink Battery-powered Cameras via Reolink App
How to Initial Setup for Reolink E1 Series Cameras via Reolink App
And in the step where you need to input the Wi-Fi Info, please manually input your hotspot SSID/Password to generate the QR code for the camera to scan, then the camera will connect to that hotspot.