Do you see a color difference between the two lenses of the Duo series camera? This article provides troubleshooting tips to help you resolve this issue.
Applies to: All Reolink Duo Series Camera
Symptoms for There is a Color Difference between the Two Lenses of Duo Series Camera
There is a color difference between the two lenses of the Duo series camera when you view the camera's live view page.
Troubleshooting Steps for There is a Color Difference between the Two Lenses of Duo Series Camera
1. Adjust image settings such as brightness, exposure, etc. For example, go to Settings > Display > Brightness to adjust the brightness setting to make it work better.
2. Adjust the camera installation position/scene. Note: Avoid light sources around the camera from shining on one side of the lens.
3. Make sure the firmware version of the camera is the latest. How to Manually Update firmware for Reolink Device
4. Restore/Reset the camera. How to Reset Reolink Devices
If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results (including the camera's live view page you can see and the firmware version of the camera How to Find out System Information via Reolink App).