FAQs-RLC-523WA

Here are some Q&A about the RLC-523WA which is frequently asked by customers. You can check whether your question is covered below or not.

• How to set up my WiFi camera the first time I use it?

  For the initial setup, you need to connect the camera to the router port using the network port, then scan the QR code on the camera using Reolink App to set up the password/device name for the camera. After that, you may select the camera to connect to WiFi. For more detail, please refer to How to Do Initial Setup for WiFi camera via Reolink APP

• Can this camera work with Google Assistant?

  Yes, the RLC-523WA could work with Google home, please refer to How to connect your camera to Google Assistant.

• How to get a stronger WiFi signal?

  If the WiFi signal is weak or unstable, here are some tips for your reference:
  Solution 1. Reposition the router, making sure that it is not covered by other objects and that there are as few obstacles as possible between it and the camera.
  Solution 2. Change the router's WiFi channel to avoid interference from other WiFi networks.
  Solution 3. Update your camera's firmware.
  Solution 4. Adjust the antennas of your camera: one vertically points upwards and one horizontally towards the front. 
  Solution 5. Use a WiFi repeater to strengthen the weak signal.

• Does my camera support auto-tracking?

  Yes, you may refer to How to Set up Auto-Tracking Feature via the Reolink App (Video) to set the function.

  If there is something wrong with the auto-tracking, you may find the solution on the troubleshooting page.

• Does this camera support cruise?

  Yes, RLC-523WA supports preset and cruise functions. Please refer to How to Set up Patrol via Reolink App

• Can I use power extension cables to connect the camera?

  Yes. The length of the camera cable and power cable is 40cm and 1.4m respectively and if the socket is out of reach of the wired camera, you can use a power extension cable. A 4.5m extension cable is included in the scope of delivery. If that's not enough, you can buy one from Reolink official online store.

• Can I use this camera with Blue Iris?

  Yes, you can add the camera to Blue Iris according to this article.

• Can this camera support the Reolink Cloud storage service?

  This camera cannot support Reolink Cloud for now. But we do have the plan to solve this question. For the latest news, please follow our Facebook @ReolinkTech.
  At present, you can save clips to a micro SD card (up to 256GB) or FTP server. Or connect this camera to Reolink NVR to have 24/7continuous recordings.

• Does my camera support person/vehicle detection? 

  Yes, this camera supports person/vehicle detection. Click to see How to Set up Person/Vehicle Detection via the Reolink APP.

If you still can't find the answer to your question, here is more information about the FAQs of your camera or please feel free to contact us.