To help you navigate our frequently asked questions page you can click on the links below to quickly get the answer you need.

If you still can't find the answer to your question, here is more information about the troubleshooting of your camera or please feel free to contact us.

  • Can I use this camera with Synology?

    Yes, this PoE IP camera can work with Synology. There are 2 methods for you to save videos in it.
    Method 1(recommended): You can add this camera to Synology Surveillance Station. Check this article to learn how to add a camera. Please note the camera and Synology device should be connected to the same local area network before settings.
    Method 2. You can treat your Sunology device as an FTP server. For detailed steps of adding the FTP server, please refer to this tutorial.

  • Which version/model NVR recorder works with my camera?

    Like the other smart person/vehicle detection cameras, it can only work with the new hardware version NVR recorder system.

    The new hardware version NVR recorder information is as below:

    • RLN8-410 NVR recorder with Hw No.N2MB02 or Hw No. H3MB18( need to upgrade the firmware)
    • RLN16-410 NVR recorder with Hw No.H3MB18 only 

    To know your NVR recorder hardware version, please go to the Menu of your NVR recorder>System>Info> you will see the Hw No of your NVR

    system information.pngFor all Reolink NVR hardware versions and details, please refer  to Hardware Version of Reolink NVRs
  • Can I use this camera with Blue Iris?

    Yes, you can add the camera to Blue Iris according to this article.

  • Does my camera support the auto-tracking?

    Yes, you may refer to How to Set up Auto-Tracking Feature via the Reolink App to set the function.

    If there is something wrong with the auto-tracking, you may find the solution on the troubleshooting page.
  • Does this camera support cruise?

    Yes, RLC-823A supports cruise. Please refer to: How to Set up Cruise via Reolink App

  • Can the camera be powered on by a PoE router?

    Yes, it can. And it can also be powered on by a PoW switch, DC adapter or PoE NVR. For more details, please refer to: How to Power on Reolink PoE Cameras

  • Can I use this camera with Blue Iris?

    Yes, you can add the camera to Blue Iris according to this article.

  • Can this camera support the Reolink Cloud storage service?

    This camera cannot support Reolink Cloud for now. But we do have a plan to solve this question. For the latest news, please follow our Facebook @ReolinkTech.
    At present, you can save clips to a micro SD card (up to 256GB) or FTP server. Or connect this camera to Reolink NVR to have 24/7continuous recordings.

  • Does my camera support person/vehicle detection? 

    Yes, this camera supports person/vehicle detection. Click to see How to Set up Person/Vehicle Detection via the Reolink APP.

For more FAQs about the camera, please check this page.