Reolink Device Not Notifying Smart Home Device

It seems that your camera is not sending push notifications as expected within your Smart Home Device setup. Why is my Reolink camera not sending push notifications on my Alexa Echo Show/Google Home Hub? Let’s troubleshoot the problem to ensure you receive timely alerts from your doorbell camera.

Symptoms for Reolink Device Notifications Not Working on Smart Home

You do not receive any push notifications on the Smart Home device when the camera detects events, or the doorbell camera button is pressed. 

Troubleshooting for Reolink Device Not Notifying Smart Home

Confirmation of support:

1. The Alexa App and Google Home App do not support receiving push notifications. Only screen devices like Echo Show and Google Home Hub can receive them.

2. Currently, only doorbell cameras and the Home Hub series support sending push notifications to smart home devices.

After confirming that your device is supported, if the Reolink camera still cannot send push notifications to your smart home device, please check the following relevant settings:

1. Enable it in the Smart Home: Please confirm that the camera is enabled on the Smart Home page within the Reolink App.
   
2. Same account for both the Reolink App and Smart Home App: Please ensure that you are using the same Reolink account for both the Reolink App and the Smart Home App. This is important because having a consistent account across both apps helps synchronize your device settings and notifications, ensuring seamless integration and functionality of your Reolink devices within your smart home system.
3. Correct the related push settings: 
   • On the Reolink App
     • Make sure the events can be triggered and detected during movement, including detection area and sensitivity. Refer to Introduction to Motion Detection 
     • Ensure that push notifications are enabled for the Reolink App in your phone's system settings. How to Enable Push Notifications on iOS and Android Phones
     • Verify that the push notification switch is turned on in the camera settings and that you have a valid push schedule configured. How to Set up Push Schedule via Reolink App 
   • On the Smart Home App such as Alexa and Google Home App:
     • To enable the push, refer to How to Receive Notification from Reolink Cameras on Amazon Alexa & How to Receive Notification from Reolink Cameras on Google Home.
4. Accessed from WAN: Please make sure you can access the camera on other networks/Wi-Fis. Also, send us the UID to help you double-check: How to Find the UID of Your Cameras and NVRs.
5. Upgrade to the Device Latest Firmware Version: Here is a link to help you Reolink Firmware Update Guide
6. Rebind Reolink Smart Home: Please rebind the Reolink Smart Home skills in either the Google Home App or the Alexa App. This involves removing and then re-adding the Reolink integration to ensure that the smart home skills are properly linked and functioning.

If you have tried all the above solutions and are still the same, please contact the Reolink Support team with the following info:

1. Specific models of third-party smart home devices, for example, Google Nest Hub 2, Echo Show 8, Chromecast, etc.

2. Send us the UID to help you double-check How to Find the UID of Your Cameras and NVRs.

3. The email address of your Reolink account.