If your Reolink camera time-lapse feature is not generating files as expected, it can be frustrating. This guide will walk you through a series of troubleshooting steps to identify and resolve “why is my time lapse not loading” issue.
Applies to: All Reolink products which support the time-lapse feature.
Symptoms on Reolink Time-lapse not Loading
After you set up the time-lapse feature, there are no files generated.
Fix Reolink Time-lapse not Loading Issue
1. Synchronize device time.
The phone/pc used to set up the time-lapse feature needs to match the time as the camera. Refer to How to Sync the Date and Time of Your Camera/NVR with Your Phone via Reolink App
2. Update firmware and software
Ensure that both your device firmware and the Reolink App/Client are up-to-date.
- Camera firmware: Updating the firmware of your Reolink device is crucial to ensure optimal performance. This step is essential and can also help fix Reolink time-lapse failed issue.
Reolink Firmware Update Guide - Reolink App/Client: Update the App/Client to the latest version. How to Upgrade My Reolink Client and Reolink App
3. Format the SD card.
If the camera saves files to an SD card, verify that the card is properly inserted and has enough available space. You can format the SD card for a test. How to Check/Format the microSD Card in Reolink Cameras
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
- The picture showing your time-lapse settings page.
- Details of the troubleshooting steps you've already taken and their results.
- The device system info page.
By following these steps, you can effectively troubleshoot and resolve “why is my time lapse not loading” issues. If you need further assistance, don't hesitate to contact Support for personalized guidance.