Are you having trouble with Reolink smart home failed to load? This article provides troubleshooting tips to help you resolve these issues.
Applies to: All the cameras except Reolink Duo PoE, Reolink Duo WiFi, Reolink Duo(battery), Reolink Duo 4G, Reolink Go, Reolink Go PT and add-on cameras included in the NVR Kit.
Symptoms for Camera Is Not Displayed in the Smart Home Page of the Reolink App
Reolink camera is not showing up on the smart home page of the Reolink App.
Troubleshooting Camera Is Not Displayed in the Smart Home Page of the Reolink App
1. Please reconfirm whether your camera supports smart home features. Note that if the camera is added to the NVR, the smart home feature will not be available, as the NVR does not support smart home functionality.
2. Upgrade camera firmware. If a compatible camera model cannot be found on the smart home page on Reolink App, visit Download Center – Reolink to download the latest firmware and manually upgrade it following the instructions provided in Reolink Firmware Update Guide.
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The system info for the camera. Refer to: How to Find out System Information via Reolink App
2. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with Reolink smart home failed to load. If you need further assistance, don't hesitate to contact Support for personalized guidance.