Are you having trouble with failing to add the Reolink camera to Home Assistant? This article provides troubleshooting tips to help you resolve these issues.
Applies to: All Reolink device that support ONVIF.
Symptoms for Home Assistant Camera Integration Issue
Abnormal issues when the Reolink device cannot be added to Home Assistant or when using it with Home Assistant.
Fix Home Assistant Camera Integration Issue
1. Make sure all port switches are turned on for the Reolink Device. Refer to: How to Configure Reolink Ports Settings
2. Disable the Illegal Login Lockout. Refer to: How to Set up Illegal Login Lockout
3. Make sure the firmware version of your device is the latest. Refer to: Reolink Firmware Update Guide
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The system info for the camera. Refer to: How to Find out System Information via Reolink App
2. The original GitHub link of integration.
3. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with failing to add the camera to Home Assistant. If you need further assistance, don't hesitate to contact Support for personalized guidance.