Applies to: Alll battery-powered cameras (except for Reolink Go)
This article is for the situation that APP failed to access the camera after the camera says "connection to the router succeeded". You may follow the steps below to troubleshoot the issue.
Step 1. Check whether the status LED on the camera is solid in Blue.
Below are three statuses of the LED:
|Off||check whether the camera has power.|
reset the camera and configure it again.
|Blue||the camera is connected to the router, please refer to Step 2|
Step 2. Access the camera via 4G cellular network on the phone.
Step 3. Restart the router and remove the battery to restart the camera as well.
Step 4. Take the camera close to the router and make sure the camera has a strong wifi signal.
Step 5. Disable the firewall and IP Isolation on the router.
Step 7. For more assistance, please contact our support team: https://support.reolink.com/hc/en-us/requests/new