Applies to: Battery-powered cameras, E1 series and Reolink Lumus

If you can't access the camera after you hear "Connection to the Router Succeeded" or there's no sound after the 60s countdown, it means the camera is connected to the router but App failed to access the camera.

Step 1. Check whether the status LED on the camera is solid in Blue.

Below are three statuses of the LED of battery-powered WiFi cameras :

Off check whether the camera has power

Solid Red

/Red light flashes every 20s

reset the camera and configure it again

Solid Blue

/Blue light flashes every 20s

the camera is connected to the router, please refer to Step 2

Flashing red and blue alternatively every 2s

Hardware issue: For the Argus 2 or Argus pro, please unplug the battery or swap another battery to have a check

For the Argus Eco, Argus 3, and Argus PT, please press the power switch button off and on several times and contact Reolink support for further help

Below are three statuses of the LED of E1, E1 Pro and E1 Zoom :

Off check whether the camera has power

Blue light flashes every 20s

reset the camera and configure it again

Solid Blue

the camera is connected to the router, please refer to Step 2

Step 2. Access the camera via 4G cellular network on the phone.

Step 3. Restart the router and remove the battery or switch the camera on/off to restart the camera as well.

Step 4. Take the camera closer to the router and make sure the camera has a strong WiFi signal.

Step 5. Disable IP Isolation on the router and make sure there are not too many devices connected to the same WiFi network.

Step 6. Please confirm you have disabled the VPN on your smartphone.

Step 7. Reset the camera and configure WiFi settings again.

For more assistance, please contact Reolink Support Team