How to Set up E-mail for Reolink Products

Setting up email alerts allows you to receive real-time updates on any motion detected. This article will help you in enabling e-mail settings for your Reolink cameras so that you can set up a schedule for email alerts under different circumstances.

Applies to: All Reolink cameras and NVRs

Important Notes for E-mail Settings:

1. The email alert headlines for each camera model may vary slightly and are set by default, with no option for customization.

2. Outlook and Hotmail discontinued the App Password feature, which may explain the sudden failure of email alerts if you previously used one. It is recommended to switch to a different email address as the sender to continue receiving alerts.

Step-by-Step Guide to Set up Email Alerts

Via Reolink App
Here is a video guide on setting up email alerts for your reference:

Step 1. Log in to your device on the Reolink App and tap the gear icon at the upper right to enter the Settings page. Then tap Email Alerts.

Step 2. Enable Email Alerts and then tap Set Up Now. Input the address and password of the email that will be used to send out motion alert emails, fill in the sender server info, and tap Save to save the settings.

Step 3. You can access Email Settings to change details such as the sender's email, server settings, and to add or change recipient emails.

Then set up the Email Content and Email Interval.
- SMTP server and SMTP Port: If you input Gmail, Yahoo, or Outlook, the SMTP server and port will be be automatically filled in after entering your email address. If you input another email address, you will need to enter the relevant SMTP server and port details manually. Please Google on the Internet or log into your email official website to find the corresponding email server and SMTP port.
- Sender Email: Please enter the corresponding email address according to your email SMTP server. For example, if you choose Gmail as the SMTP server, then the sender's email address is your Gmail address.
- Password: Please enter the sender’s email address and password. For example, if you choose Gmail as SMTP server, then the password is your Gmail address’ password. To best protect your email account privacy, you may also choose to generate an app password in your email account instead of using your original email password. Introduction to App Password for Reolink Email Alert
- Recipient Email: Please enter the recipient’s email address. Please note that the recipient's email address can be the same as the sender’s email address or different from the sender’s address of your choice. The recipient that receives the alert emails will be the same as the sender by default.
- Email Interval: Once set, only one motion-alert email will be sent if the alarm is triggered multiple times during the interval time limit. For battery-powered cameras, there are no settings for the email interval.
- Email Content: You may choose to attach a picture or video with the motion alert emails. If you want text notification only, please choose "Text".
Step 4. Then tap Test to confirm if the email alert is set up successfully.

If you fail to pass the test, please refer to Reolink Camera Email Test Failed and Sent Email Fail to troubleshoot the issue.

Step 5. Tap Schedule to set up the Email Schedule.

Step 6. Select the Detection Type(s) and customize a schedule for email notifications. You can select the days to copy the same schedule settings to other days.
Notes:
- By setting up the Alarm Schedule, you will receive email notifications when there is motion detected at certain times.
- By setting up the Timer, you will receive emails at certain times regularly according to the Email Interval you chose, whether there is motion detected or not.
- The Detection Type may vary among different models of cameras.
- For Battery-powered cameras which support smart detection, there are no timer and email interval settings.
Via Reolink Client
Here is a video to set up an email alert for your device on Reolink Client.

Step 1. Log in to your camera and go to camera Settings > Surveillance > Email > Email Settings.

Step 2. Fill in the information required.
- SMTP Server and STMP Port: The SMTP Server and the SMTP Port of the Sender Address. If you input Gmail, Yahoo, or Outlook, the SMTP server and port will be be automatically filled in after entering your email address. If you input another email address, you will need to enter the relevant SMTP server and port details manually. Please Google on the Internet or log into your email official website to find the corresponding email server and SMTP port.
- Sender Address: Input the address of the email that sends out motion alert emails.
- Password: Input the password of the sender email. For example, if you choose Gmail as SMTP server, then the password is your Gmail address’ password. To best protect your email account privacy, you may also choose to generate an app password in your email account instead of using your original email password. Introduction to App Password for Reolink Email Alert
- Recipient Address: Input the address of the email that receives motion alert emails. The recipient address can be the same as the sender's address.
- Email Content: Select the content (text, pictures, or videos) that will be attached to the motion alert emails. Attach video is not available for battery-powered cameras without smart detection and KEEN Ranger PT.
- Email Interval: Once set, only one motion-alert email will be sent if the alarm is triggered multiple times during the time interval. Note: For battery-powered cameras, there are no settings for the email interval.
Step 3. Click the Email Test to verify whether the information you have entered is correct.

You will see Succeeded if the email is set up successfully.

If you see Failed, please refer to Reolink Camera Email Test Failed and Sent Email Fail to troubleshoot the issue.

Step 4: Set up Email Schedule: Set up the time that you want your cameras to send you an email alert. It is currently not available for Battery-powered cameras without smart detection and NVR without smart detection.

Notes:
1. The blue grid in the Alarm Schedule means that the email will be sent when motion is detected, the blue grid in the Timer Schedule means the email will be sent according to the interval time you set above, and the grey one (None) means no email will be sent.
2. For the cameras with smart detection, you may choose one or more than one kind of motion (Any motion/Person/Vehicle) email to set the schedule.
Via Reolink Web browser
Applies to: Reolink cameras and NVRs(Except for the battery-powered camera, E1, E1 Pro, Lumus, and cameras in the NVR kit).

Part 1. How to Enable/Disable Email Alerts

Step 1. Make sure your PC is connected to the same router as your camera.

Step 2. Input the IP Address of your camera on a web browser and log in to your camera.

See how to find the IP address of your camera.

Step 3. Click the Device Settings gear icon on the top right corner, then go to the Surveillance > Email page.

Step 4. Click the button below to Enable Email Alerts. Then proceed to the email settings process.

Blue means it is enabled, while grey means disabled.

Part 2. How to Configure the Alarm Email Settings

Step 5. Click the drag-down menu of Email Settings. All the sub-settings will be unfolded.

Please choose the right SMTP Server, enable SSL or TLS, and enter the right SMTP port, Sender Address, Password, and Recipient Address 1. And choose the form of Email Content, Interval. Then click Save.

Notes:
- SMTP Server and STMP Port: The SMTP Server and the SMTP Port of the Sender Address. The SMTP Server and the SMTP Port may vary depending on your email service provider. If you are using Gmail/Yahoo Mail/Live Mail as the Sender Email, you can choose the corresponding SMTP Server and the SMTP Port will be configured automatically. However, if you use other emails as the Sender Email, you need to choose Custom, then input the corresponding SMTP server & SMTP port.
- Sender Name: Create a name for the email sender if you want.(optional)
- Sender Address: Input the address of the email that sends out motion alert emails.
- Password: Input the password of the sender's email. (For Gmail users, please generate the app password for the Reolink app, and use it here as the email password)
- Recipient Address: Input the address of the email that receives motion alert emails. The recipient's address can be the same as the sender's address. You can set up no more than 3 recipients.
- Email Content: Select the content (text/picture/text with picture/text with video) that will be attached to the motion alert emails.
- Interval: Once set, only one motion-alert email will be sent if the alarm is triggered multiple times during the time interval (30secs/1 min/5 mins/10 mins/30 mins).
- Email Test: After you configure all the above settings, click Email Test for a check. If successful, there will be a prompt of Succeeded, and the recipient will receive a test email. If you failed to pass the test, please refer to Reolink Camera Email Test Failed and Sent Email Fail to troubleshoot the issue.
Part 3. How to Set up a Weekly Schedule for the Alarm Email

Step 6. Set up the Alarm email schedule and Timer email schedule respectively.
- Alarm: The alarm email will be sent when the selected alarm events trigger the camera. Only cameras with smart detection have the option to select alarm type (Person/Vehicle/Pet).
- Click Enable/Disable, and then click on the grids. The blue grid means that the email will be sent when alarm events are detected in that hour, while the grey one means no email will be sent.
- You can also click Enable All/Disable All on the bottom right corner for a quick set.
- Click Save to save the schedule.
- Timer: You will receive an email regularly according to the time interval you have set.
- Click on the grids to enable/disable emails in that hour. Then click Save.
Via Reolink NVR (new UI)
Applies to: RLN8-410 (hardware version H3MB18/N2MB02/N3MB01/N7MB01), RLN16-410 (hardware version H3MB18/N6MB01), RLN36 and RLN12W.

Step 1. Before setting the email attachment, please make sure that your NVR is connected to the Internet/router.

Step 2. Right-click on the live-view page and click the Settings icon at the bottom right corner to enter the menu.

Step 3. Then go to Surveillance > Email Alerts and enable Email Alerts. Then click Settings.

Step 4. Fill in the information required. Click Apply to save settings.
- SMTP Server and STMP Port: The SMTP Server and the SMTP Port of the Sender Address.
Note: The SMTP Server and the SMTP Port may vary depending on your email service provider. If you are using Gmail as the Sender Email, you may leave the default SMTP Server (smtp.gmail.com) and default Port (465) unchanged. However, if you set other emails, such as Hotmail, Yahoo mail, as the Sender Email, you will need to input the corresponding SMTP server & SMTP port.
- Sender: Input the address of the email that sends out motion alert emails.
- Password: Input the password of sender email. For example, if you choose Gmail as SMTP server, then the password is your Gmail address’ password. To best protect your email account privacy, you may also choose to generate an app password in your email account instead of using your original email password. Introduction to App Password for Reolink Email Alert
- Recipient: Input the address of the email that receives motion alert emails. The recipient address can be the same as the sender address.
- Content: Select the content (pictures or videos) that will be attached to the motion-alert motion emails. You can choose to disable it if you want notification only.
- Interval: Once set, only one motion-alert email will be sent even if the alarm is triggered multiple times during a time interval.
Step 5. Click the Test to verify whether the information you have entered is correct.

If you fail to pass the test, please refer to Reolink Camera Email Test Failed and Sent Email Fail to troubleshoot the issue.

Step 6. Go back to the menu page and click Daily Schedule to set up the Email Alert Schedule.

Step 7. Set up the time that you want your cameras to send you an email alert. It is currently not available for Battery-powered cameras without smart detection and NVR without smart detection.
Via Reolink NVR (Old UI)
Note: This applies to RLN4-410 (hardware version H3MB17), RLN8-410 (hardware version H3MB02), RLN8-410-E, RLN16-410 (hardware version H3MB02/H3MB06).

Step 1. Before setting up e-mail alert for your Reolink PoE NVR, please make sure that the NVR is connected to the Internet.

Step 2. Right-click the live-view page and click Menu at the bottom to enter the menu. Then go to Network > Advanced > Email Settings.

Step 3. Fill in the information required.
- SMTP Server and STMP Port: The SMTP Server and the SMTP Port of the Sender Address.
Note: The SMTP Server and the SMTP Port may vary depending on your email service provider. If you are using Gmail as the Sender Email, you may leave the default SMTP Server (smtp.gmail.com) and default Port (465) unchanged. However, if you set other emails, such as Hotmail, and Yahoo Mail, as the Sender Email, you will need to input the corresponding SMTP server & SMTP port.
- Sender Address: Input the address of the email that sends out motion alert emails.
- Password: Input the password of the sender email. For example, if you choose Gmail as SMTP server, then the password is your Gmail address’ password. To best protect your email account privacy, you may also choose to generate an app password in your email account instead of using your original email password. Introduction to App Password for Reolink Email Alert
- Recipient Address: Input the address of the email that receives motion alert emails. The recipient's address can be the same as the sender's address.
- Attachment("Attach Picture" on the settings page): Select the content (pictures or videos) that will be attached to the motion-alert motion emails. You may select to disable it if you want notification only.
  *Disable: the motion detection alarm email will only send words without video or picture.
  *Attach Picture: the motion detection alarm email will contain a picture of the video.
  *Attach Video: the motion detection alarm email will contain a video that lasts for 30 seconds.
- Interval: Once set, only one motion-alert email will be sent even if the alarm is triggered multiple times during a time interval.
Step 4. Click Test to verify whether the information you enter is correct.

You will see Send Email Succeed if the email is set up successfully. Click Apply to save the settings.

If you see Sent Email Fail, please refer to Reolink Camera Email Test Failed and Sent Email Fail to troubleshoot the issue.

Note: The NVR will send out email alerts based on the alarm detection schedule you set up, it does not support setting up email alert schedule separately.