Applies to: All Reolink wireless cameras (exclude Reolink battery-powered cameras, Reolink E1, and Reolink E1 pro).
This article is to solve the problem that you failed to add the camera to phone APP or computer client. Please check the steps below:
Step 1. Confirm that the camera is powered up.
The camera should be powered up via 12V DC adapter. Cover the day/night sensor on the camera and see whether the IR LEDs are lit up. If not, change a different 12V DC adapter and socket.
Please refer to Identify whether your IP camera is powered up or not
Step 2. Confirm that the camera is connected to the router properly.
The camera should be connected to the router via Ethernet cable. Check whether the LED on the port of the router is lit up, or change a different (shorter) Ethernet cable and port on the router.
Step 3. Launch Reolink Client software on the computer in the same network. Click Add Device->Scan in LAN to see whether the camera shows up. If the camera shows up, double click it to log in. If not, please turn to Step 4.
Step 4. Reset the camera to factory default settings and try step 3 again.
Step 5. Reboot or reset your router and try step 3 again.
If you still failed to add the camera, please contact Technical Support for help with all the above troubleshooting results.