Find out why your Reolink 4G camera isn't connecting and how to fix it quickly. Below are some initial troubleshooting steps to help you identify and potentially resolve the problem when your Reolink 4G camera prompts "network connection failed".
Important Notes
1. Different voice prompts from Reolink cameras may indicate varied troubleshooting directions. If the voice prompt is not "Network connection failed", please refer to "Introduction to the Voice Prompt of Reolink 4G Cameras".
2. Please note that Reolink 4G cameras do not connect to Wi-Fi networks. They are designed to connect solely to 4G mobile networks with a SIM card.
If you failed to connect a Reolink Wi-Fi camera, please refer to Reolink Connection to Router Failed
Symptoms of Reolink Connection Failure on 4G Network
1. During the initial setup of Reolink 4G cameras, after correctly inserting the SIM card, the camera prompts "Network connection failed".
2. The camera cannot be accessed after a period of operation, and upon resetting, it prompts "Network connection failed".
Troubleshooting Steps for Network Connection Failed
1. Check the Camera Version
Make sure the camera's version matches the country it is currently in. Refer to the following two articles to confirm:
How to Check the Version of 4G Cameras
Which Version of Reolink 4G Cameras Should I Choose in My Region
2. Check the SIM Card
Make sure the SIM card used in your camera is from a supported carrier and with a supported data plan. Please refer to: How to Choose SIM Card for Reolink 4G Cameras
Also, make sure the SIM card is functional. Check the following as well:
- The SIM card has been activated and it is not in arrears, and has sufficient data for a test on a mobile phone.
- The SIM card carrier provides stable 3G/4G signal coverage in the area, with at least 2 bars of signal.
3. Check the Antennas
If your Reolink 4G camera has antennas, make sure they are securely tightened.
4. Reset the Camera
Take the SIM card out, reset the camera, and insert the SIM card back into the camera. Refer to: How to Hard Reset Device by Pressing the Reset Button
5. Change the SIM Card
Try another SIM card from a different supported carrier for comparative testing.
Important Reminder
These troubleshooting steps are just preliminary checks, and connectivity issues can stem from various factors. If you’re still unable to connect your camera to the network, there may be underlying issues that require further assistance.
Please reach out to the Reolink support team for further assistance with the following information:
1. The camera's model, quantity, and UID. Refer to How to Find the UID of Your Cameras and NVRs
2. The SIM card carrier and data plan.
3. The troubleshooting steps mentioned in this article have been taken and the corresponding results.