Applies to: All Reolink cameras except for the battery-powered ones
There are several possible causes for the IR LEDs to stop working. You may then follow the troubleshooting tips listed below to solve the problem.
Cause 1. Incorrect IR light settings
Solution: Go to Device Settings and check whether you have enabled Infrared Lights and set the mode to Auto to activate the IR lights. You may also directly reset your device to change the light settings to default.
Note: Infrared lights settings is only for the models released after 2018.
Cause 2. The firmware of your device is out-dated.
If the problem persists after going through the steps above, you may take a screenshot of your device information and contact our support team for additional help.