In the Reolink camera setup process, if you hear the voice prompt "Connection to the router failed" and then enter a voice loop, preventing successful Wi-Fi connection, follow this article to troubleshoot.

Applies to: All Reolink Battery-Powered WiFi Cameras, E1 outdoor, E1 outdoor Pro, E1 Zoom, E Series E340, E1 pro, E1, E Series E320, TrackMix WiFi, Reolink Video Doorbell WiFi, D340W, FE-W, Fisheye Series W520, and Reolink Lumus. 

Symptoms of Reolink Camera Not Connecting to Wi-Fi

After scanning the Wi-Fi QR code on the Reolink App/Client, the camera's voice prompt says "Connection to the Router Failed".

Fix Reolink Camera Won't Connect to Router

Camera Checks

1. Ensure that the camera's Wi-Fi SSID and password are correct. Notes:

  • Differentiate between router login passwords and Wi-Fi passwords. For instance, in Germany, a Fritzbox router has a Wi-Fi password called "Wi-Fi network key (WLAN-Netzwerkschlüssel)" and a router login password called "Password (Kennwort)."
  • Test the password with another wireless device, like a phone, to confirm its accuracy. This step is very necessary. Many times, we may confuse passwords, which can cause the camera to fail to connect. If multiple cameras have this issue, it's even more important to verify that the password is correct. You can use your phone for a comparison test to determine if the issue is related to the Wi-Fi SSID and password.

2. For cameras with antennas, ensure they are correctly installed and tightly screwed in.

3. Move the camera closer to the router and attempt the configuration again.

4. For cameras with Ethernet ports (e.g., E1 series, TrackMix WiFi, Video Doorbell WiFi, FE-W), try connecting directly to the router with an Ethernet cable. If the app/client connects and accesses the camera successfully, attempt to configure Wi-Fi afterward. Refer to the article: How to Initially Set up WiFi Cameras via Reolink App (With LAN Port and Voice Prompt) under the section "2. With a Network Cable Connection."

5. For doorbell cameras showing network failure, check the power supply.

Router Settings Checks

The router's settings matter too. Check the information below for troubleshooting. You can log into the router's settings, usually found on a label on the device. If you're unsure, contact the router's support for help. The third step is also straightforward, it’s just like configuring the camera to connect to the router’s Wi-Fi. You just need to replace the Wi-Fi information with the hotspot details. This step can help further pinpoint the issue.

1. Confirm that the Wi-Fi/router settings meet the requirements, including frequency band, encryption type, channel, and that the SSID and password length is between 1-31 characters, excluding special characters. For detailed requirements, refer to the article: Introduction to the Requirements of WiFi Networks for Reolink WiFi Cameras and Battery-powered WiFi Cameras.

2. Disable any filtering settings on the router, such as MAC filtering or parental controls.

3. Test with a different hotspot or router to see if the issue is resolved. Refer to: How to Connect Reolink Cameras to Phone's Hotspot.

  • If connecting to a different Wi-Fi network works successfully, the issue is likely related to the original router's Wi-Fi configuration. In this case, we recommend that you thoroughly check the router's settings.
  • If you still cannot connect to any Wi-Fi network and the camera continues to report "Connection to the Router Failed," please contact Support.

If multiple cameras are in use and only one has issues, or if a camera stops working after some time, it’s recommended to reset the camera and reconfigure it. Follow the troubleshooting steps mentioned above. If the problem persists, please contact Support as soon as possible, providing your troubleshooting results and order invoice. This will help us quickly identify the issue with your camera and assist with any necessary after-sales service.

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