Reolink Connection to Router Failed

In the Reolink camera setup process, if you hear the voice prompt "Connection to the router failed" and then enter a voice loop, preventing successful Wi-Fi connection, follow this article to troubleshoot.

Applies to: All Reolink Battery-Powered WiFi Cameras, E1 outdoor, E1 outdoor Pro, E1 Zoom, E1 pro, E1, TrackMix WiFi, Reolink Video Doorbell WiFi, FE-W, and Reolink Lumus.

Symptoms of Reolink Camera Not Connecting to Wi-Fi

After scanning the Wi-Fi QR code on the Reolink App/Client, the camera's voice prompt says "Connection to the Router Failed".

Fix Reolink Camera Won't Connect to Router

Camera Checks

1. Ensure that the camera's Wi-Fi SSID and password are correct. Notes:

Differentiate between router login passwords and Wi-Fi passwords. For instance, in Germany, a Fritzbox router has a Wi-Fi password called "Wi-Fi network key (WLAN-Netzwerkschlüssel)" and a router login password called "Password (Kennwort)."
Test the password with another wireless device, like a phone, to confirm its accuracy.

2. For cameras with antennas, ensure they are correctly installed and tightly screwed in.

3. Move the camera closer to the router and attempt the configuration again.

4. For cameras with Ethernet ports (e.g., E1 series, TrackMix WiFi, Video Doorbell WiFi, FE-W), try connecting directly to the router with an Ethernet cable. If the app/client connects and accesses the camera successfully, attempt to configure Wi-Fi afterward. Refer to the article: How to Initially Set up WiFi Cameras via Reolink App (With LAN Port and Voice Prompt) under the section "2. With a Network Cable Connection."

5. For doorbell cameras showing network failure, check the power supply.

Use the original adapter or ensure the adapter specifications are 24V DC or 12-24V AC.
If using a transformer, it should be 16V AC, 50/60 Hz, 30 VA.
For existing wiring connections, use a jumper as detailed in: How to Install Reolink Video Doorbell Cameras to the Existing Doorbell Wiring.

Router Settings

1. Confirm that the Wi-Fi/router settings meet the requirements, including frequency band, encryption type, channel, and that the SSID and password length is between 1-31 characters, excluding special characters. For detailed requirements, refer to the article: Introduction to the Requirements of WiFi Networks for Reolink WiFi Cameras and Battery-powered WiFi Cameras.

2. Disable any filtering settings on the router, such as MAC filtering or parental controls. Contact your ISP if you need help with this.

3. Test with a different hotspot or router to see if the issue is resolved. Refer to: How to Connect Reolink Cameras to Phone's Hotspot.

If connecting to a different Wi-Fi network works successfully, the issue is likely related to the original router's Wi-Fi configuration. In this case, we recommend that you thoroughly check the router's settings.
If you still cannot connect to any Wi-Fi network and the camera continues to report "Connection to the Router Failed," please contact Support, provide all the detailed information and troubleshooting results.