Applies to: Reolink WiFi cameras and battery-powered cameras except Reolink Go

If your wireless camera frequently drops the connection, you may follow the troubleshooting tips listed below to solve the problem. There're several possible causes for the problem:

Note: Please make sure you have updated the firmware to the latest version.

Cause 1. The antennas of the camera are loose (Battery-powered cameras excluded).

Solution: Try to tightened the antennas or re-install them to see if they work.

Cause 2. The camera is too far away from the router.

The WiFi signal is strongly affected by the distance between the router and the camera. The WiFi connection will drop when the signal is too weak. (Please note that IP cameras usually need a stronger WiFi signal than laptops or cellphones.)

Solution: Go to Device Settings > WiFi Settings, and check the WiFi signal bar in Reolink Client to see whether the signal is strong enough.

If the WiFi signal strength decreases to less than one bar, it means the camera is too far away from the router or there might be too many barriers (such as walls) in between. Try to move the camera closer to the router or mount the camera in position with better signals or use a signal amplifier to improve the signal.

Cause 3. The signal is weaken due to the interference from other wireless devices.

There might be WiFi signal interference if your camera is on the same WiFi channel with other wireless devices or services.

Solution: Please go to the router interface and change the WiFi channel to other available values. See examples at how to find the best WiFi channel for your network and how to change the wireless channel on a NETGEAR router.

Note: If you have any problem changing the channel, please contact your router provider for help.

Below are the frequency of the commonly used channels.

1. This list is for your reference only. You may go to the official website of the router for the official stats.
2. Some of the cameras only support 2.4GHz WiFi.

Channel 01 : 2.412 GHz
Channel 02 : 2.417 GHz
Channel 03 : 2.422 GHz
Channel 04 : 2.427 GHz
Channel 05 : 2.432 GHz
Channel 06 : 2.437 GHz
Channel 07 : 2.442 GHz
Channel 08 : 2.447 GHz
Channel 09 : 2.452 GHz
Channel 10 : 2.457 GHz
Channel 11 : 2.462 GHz
Channel 36 : 5.18 GHz
Channel 40 : 5.2 GHz
Channel 44 : 5.22 GHz
Channel 48 : 5.24 GHz
Channel 52 : 5.26 GHz
Channel 56 : 5.28 GHz
Channel 60 : 5.3 GHz
Channel 64 : 5.32 GHz
Channel 100 : 5.5 GHz
Channel 104 : 5.52 GHz
Channel 108 : 5.54 GHz
Channel 112 : 5.56 GHz
Channel 116 : 5.58 GHz
Channel 120 : 5.6 GHz
Channel 124 : 5.62 GHz
Channel 128 : 5.64 GHz
Channel 132 : 5.66 GHz
Channel 136 : 5.68 GHz
Channel 140 : 5.7 GHz
Channel 144 : 5.72 GHz
Channel 149 : 5.745 GHz

If you need extra help with any of this, please contact Reolink Support Team