Struggling with your Reolink camera Wi-Fi disconnected hassle? This troubleshooting guide addresses "Reolink camera keeps disconnecting” issue step by step.

Applies to: All Reolink Wi-Fi cameras.

Symptoms for Reolink Camera Keeps Disconnecting

Your Reolink camera may disconnect from Wi-Fi under the following conditions:

  1. Random Disconnection:
    The camera disconnects intermittently, becoming inaccessible when it is disconnected.

  2. LED Status Indicators:

  3. Auto-Reboot / PTZ Issue:
    For PTZ cameras, frequent automatic PTZ movements may occur. If continuous recording is enabled, you may notice gaps in the playback bar. This is most common in DC-powered Wi-Fi cameras.

Troubleshooting Steps for Reolink Camera Wi-Fi Disconnected

If your camera is disconnecting frequently, or if only one camera is experiencing issues among multiple cameras, it could be related to either the camera settings or your network environment. Here’s how to approach troubleshooting, starting with the simplest checks:

  • Check the Camera

    1. Kindly inspect the power supply for the camera. (mainly for DC-powered Wi-Fi cameras)

    Make sure you're using the original power adapter to power the camera.
    If you've connected a power extension cable, try disconnecting it to see if this improves the thing.

    Note: If the device is a doorbell: the power adapter should be 24V DC or 12-24V AC. Or the transformer should be 16V AC, 50/60 Hz, 30 VA. When the doorbell is powered by the existing wiring, it is recommended to connect a jumper wire.

    2. Check camera antenna. (skip if there's no antenna)

    For cameras with antenna, ensure that the antenna is installed correctly and securely tightened.

    3. Move the camera closer to the router or swap its position with other devices if necessary.

    The Wi-Fi signal strength significantly impacts the connection between the router and the Reolink device. Reolink camera keeps disconnecting if the signal is too weak. Consider relocating the camera closer to the router, placing it in a position with better signal reception, or using a signal amplifier to enhance the signal strength.

    4. Reboot the camera and the router for a try.

    If possible, it's recommended to reset the router (rather than just rebooting it) for a try.

    5. Update to the latest firmware version.

    Updating the firmware of your Reolink camera is crucial to ensure optimal performance and security. This step is essential and can also help optimize the Wi-Fi connection further.
    So if possible, please review the following instructions to see if they help optimize the situation for you. Reolink Firmware Update Guide

    6. Try to disable the Auto Reboot feature in the camera settings. (applies exclusively to DC-powered Wi-Fi cameras)

    If the camera Wi-Fi disconnection issue occurs at regular intervals, for example, the camera disconnects at 2am every Sunday, you may consider turning off the Auto Reboot feature on the camera settings page for a check.
    You may refer to How to Set up Auto Reboot for Reolink Cameras/NVRs
    Disable the auto-reboot feature within third-party software, NVR, or NAS if the camera is integrated with any of these systems.

  • Check the Router

    1. Ensure that the Wi-Fi/router configuration meets the specified requirements.

    You may refer to the below article to check the details, such as frequency band, encryption method, channel, etc.
    Introduction to the Requirements of WiFi Networks for Reolink WiFi Cameras and Battery-powered WiFi Cameras

    2. Attempt to disable the Auto Reboot feature on the router settings page.

    Note: If you encounter any issues while changing the router settings, please contact your router provider for assistance.

    3. Try connecting the camera to a different router's Wi-Fi or use your phone's hotspot to test.

    • For Wi-Fi cameras with an Ethernet port, consider switching to a wired connection to see if this resolves the issue.
    • For Wi-Fi cameras that do not have an Ethernet port, you may connect to a phone's hotspot or try to connect to another router for a test.

  • Further Troubleshooting

    If the problem persists, please contact Support as soon as possible, providing the following information for further guidance:

    1. Details of the troubleshooting steps you've already taken and their results.

    2. The network topology map, showing the camera connection diagram and its corresponding IP address.
    Here is an image for your reference.

    network topology

    3. The brand and model of your router.

Related Articles

If the situations above don't match your Wi-Fi camera disconnection issue, here are other possible scenarios. Please select the appropriate guide for further troubleshooting:

  1. Camera reports connection to the router failed: Reolink Connection to Router Failed

  2. Camera connects successfully via Ethernet cable, but fails to connect to Wi-Fi, stuck at the first step of Wi-Fi connection: Why won't My Security Camera Connect to My Wi-Fi Network

  3. Camera is accessible on the local network, but cannot access remotely: Can't View Security Cameras Remotely

  4. Camera is accessible remotely, but cannot be accessed on the local network: Reolink Devices Access Failed in LAN but Work in WAN

  5. How to ensure the camera does not disconnect when changing the router: How to Avoid Losing Wi-Fi Connection When Changing a Router or Router Wi-Fi Password

  6. What to do if the camera goes offline, and how to restore the camera’s connection: Reolink Camera Offline Help

  7. Wi-Fi camera frequently disconnects from the Wi-Fi NVR: How to Boost Reolink Wi-Fi NVR's Signal

By following these steps, you can effectively troubleshoot and resolve issues with your Reolink connection failed Wi-Fi. If you need further assistance, don't hesitate to contact Support for personalized guidance.