If Reolink email alerts not working, it can undermine the effectiveness of your security setup. Below is a comprehensive guide to help you diagnose and resolve these issues.

Applies to: All Reolink device.

Symptoms on Reolink Email not Working

1. When testing email settings via the PC Reolink Client or web browser or on Reolink NVRs, it shows “Email test failed” error message.

2. When testing email settings on the phone Reolink App, it prompts various error codes, including 480, 481, 482, 483, 484, 485, and 400.

General Troubleshooting Steps on Reolink Email Test Failed

1. Verify network connection.

Ensure that Reolink device is connected to the internet. A stable connection is necessary for sending email alerts. How to Check If Reolink Camera/NVR is Connected with Internet or Not

2. Update device firmware.

Outdated firmware can cause various issues, including email alerts failing to send. Check for firmware updates and apply any available updates. Reolink Firmware Update Guide

3. Change the sender's email address type.

You may set other mailboxes as Sender Address and see whether you can receive a test email. For example, switch from Hotmail to Gmail.
Note: For less common or custom SMTP servers that require an SMTP username (different from the sender's email), it is currently not supported.

4. Check email account security settings.

Some email services such as Gmail require app-specific passwords if two-factor authentication (2FA) is enabled. If 2FA is turned on, generate an app-specific password for your camera’s email configuration. Introduction to App Password for Reolink Email Alert

Specific Troubleshooting Tips on Reolink Email Test Failed

  • Reolink 400/480 unknown error

    1. Restart the device.

    A. Restart the phone App to reconnect the camera or NVR.
    B. Reboot the Reolink device for a test.
    C. Restore or reset the Reolink device and see if this helps. How to Restore Reolink Products or How to Hard Reset Device by Pressing the Reset Button

    2. Check various device settings.

    A. The sender email address settings: Ensure that the sender's email address can send and receive emails normally.
    And also check if the sender's email address has restrictions on sending frequency that might be causing frequent interceptions.

    B. The configuration settings of the recipient email address: Make sure that there is sufficient space by deleting some emails to verify.
    And confirm whether the recipient's email settings only allow addresses on the whitelist to send emails, or ensure there are no blacklists in place.

    C. The router settings: Inspect whether the router firewall is configured with a whitelist or blacklist that might be intercepting the SMTP server IP addresses.

  • Reolink 481 error

    1. Check email settings.

    Make sure the SMTP Server is filled in correctly. Introuduction to SMTP Settings for Different Email Servers

    2. Check various device settings.

    A. The sender email address settings: Check if the sender's email address has restrictions on sending frequency that might be causing frequent interceptions.

    B. The configuration settings of the recipient email address: Make sure that there is sufficient space by deleting some emails to verify.
    And confirm whether the recipient's email settings only allow addresses on the whitelist to send emails, or ensure there are no blacklists in place.

    C. The router settings: Inspect whether the router firewall is configured with a whitelist or blacklist that might be intercepting the SMTP server IP addresses.

  • Reolink 482 error

    1. Ensure that the sender's email address and password are filled in correctly. Introuduction to SMTP Settings for Different Email Servers
    Note: Make sure the sender's email address is the primary email address, as email aliases are not supported.

    2. Currently, our cameras support only plain, login, and cram_md5 authentication modes, and do not support other modes such as oAuth2.
    For less common or custom SMTP servers, you should check the SMTP server authentication mode or consult their service provider.

  • Reolink 483 device network error

    1. Make sure the SMTP Server is filled in correctly. Introuduction to SMTP Settings for Different Email Servers

    2. If you use a fixed encrypted port (such as 465), make sure to enable the SSL or TLS option.

  • Reolink 484 error

    1. Ensure that the sender's email address can send and receive emails normally.

    2. Check if multiple cameras are using the same email account to send emails simultaneously.
    If the same email account accesses the SMTP server from multiple devices simultaneously, the server may reject the connection.

If the problem persists after going through the steps above, please contact Support and provide the following information for further guidance:

  • The error code you receive when testing the email on the phone APP.
  • Details of the troubleshooting steps you've already taken and their results.
  • Screenshots showing the complete email alerts settings.

By following these steps, you should be able to identify and resolve the issue with your Reolink email test failed. If you need further assistance, don't hesitate to contact Support for personalized guidance.