Troubleshooting-Failed to remotely access Reolink NVR

Applies to:

Reolink PoE & WiFi NVRs

Note: This guide is for when you failed to remotely access your NVR using both Reolink App and Reolink Client

Can you locally access the NVR either with Reolink App or desktop client software?

• If yes, please go to “I can locally access the NVR”
• If no, please go to “I can’t locally access the NVR”

I can locally access the NVR

Step 1. Please locally log in to the NVR on Reolink Client, go to Device Settings >> Network Advanced, and make sure UID Enable is ticked.

Step 2. Please check whether your router has access to the Internet.

Connect your phone or PC to the same router and see if you can browse google.com and other sites? If you can, please report this situation to Reolink Support and mention what you’ve tried & what the results are.

I can’t locally access the NVR

Step 1. Check the connection between the NVR & router. Make sure they are securely connected with verified-working Ethernet cable.

Step 2. Check the LAN port indicator on the router as well as on the NVR, and see if they are all ON and flickering. If not, try another Ethernet cable and other ports on the router.

Step 3. If the port indicators are still off, please log in to the NVR with a monitor attached, go to Menu >> Network >> General, take a picture of this interface.

Step 4. Go to Menu >> System >> Maintenance, and restore the NVR settings (all settings).

After the NVR reboots itself, see if the problem has been solved. If not, report this situation to Reolink Support, mention what you’ve tried & what the results are, and attach the picture you’ve taken in Step3.