Applies to: RLC-411, RLC-411S, RLC-411WS, RLC-422, RLC-422W, RLC-511, RLC-511W, RLC-423, C2 and C2 Pro.
Note: If you're accessing the camera remotely, please wait for a few seconds before clicking.
If the auto-focus of your camera is not working properly, you may follow the steps below for a simple troubleshoot. There're several possible causes for the problem:
Cause 1. The camera is pointing at a light source or facing a white wall.
Solution: Remount your camera to avoid pointing directly at any light source or switch the lens' angle to other objects to see whether the camera can perform auto-focus.
Cause 2. Moving objects (e.g. moving cars or human beings) are constantly caught by the camera.
Solution: Switch the lens to a still object to see whether it can perform auto-focus. Then switch it back to the original angle to see whether it can perform auto-focus as well.
If the problem still exists after going through the steps above, please contact our support for additional help.