Is the Reolink security camera offline when the lights come on? Do you know what the camera offline means? This troubleshooting guide addressed " Reolink camera offline when the lights come on " issues step by step.
Applies to: All Reolink Cameras
Symptoms for Reolink Camera Keeps Going Offline when the Lights Come on
When the spotlight or IR light is turned on, the camera cannot be accessed via the Reolink App or Client software, showing error messages like "connection failed" or "Not connected," indicating that the camera is offline. However, when the spotlight and IR light are off, the camera can be accessed normally.
Troubleshooting Steps for Reolink Camera Offline when the Lights Come on
1. Ensure that the camera disconnection issue is not related to the device or the network connection, you can try the following steps:
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Switch Network Connections: Change the network connection on your phone or computer, for example, switch between Wi-Fi and mobile data.
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Switch Camera Stream Modes: Change the camera's clear and fluent modes: How to Change Stream Mode in Live Viewing
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Switch Software Access: Use different software to access the camera, such as switching between the Reolink App, Client software, Web Browser, or NVR monitor.
2. Confirm the power supply meets our requirements and replace it for testing purposes if you can.
Wi-Fi Cameras: How to Power on WiFi Cameras
PoE Cameras: How to Power on Reolink PoE Cameras
Note: Battery-powered Cameras are not affected by power supply issues in the same way as wired cameras.
3. Make sure the firmware version of your camera is the latest. Reolink Firmware Update Guide
4. Try to restore/reset the camera. How to Reset Reolink Devices
If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results (including the system information of the camera How to Find out System Information via Reolink App).