Having trouble with accessing Reolink devices in the same network? This article provides troubleshooting tips to help you resolve these issues.
Applies to: All Reolink cameras, NVRs, and Home Hub except battery-powered 4G cameras
Symptoms for Reolink Devices Access Failed in LAN but Work in WAN:
The screen shows the messages "Connection failed" / "Not connected" when accessing Reolink devices on the local network (LAN), but the device can be accessed from the external network (WAN).
Please ensure you try adding Reolink devices using both UID and IP address. Note: Battery-powered cameras cannot be added via IP address.
Troubleshooting Reolink Devices Access Failed in LAN but Work in WAN:
1. Make sure the firmware version of your Reolink Device is the latest. How to Upgrade Firmware for Reolink Products
2. Make sure the Reolink software (Reolink APP on your phone and Reolink Client on your computer) is the latest version.
3. Try using another phone to add Reolink devices for the test. Note: If only a specific device is experiencing issues, please refer to What to Do When Having Issues with Accessing Reolink Devices on a Specific Phone/PC
4. Turn off the router's AP isolation and disable IPv6 on the router. Ensure there are no special settings enabled on your router, phone, and computer such as firewall configurations or VPN. And allow Reolink Client through the computer firewall. If you need assistance checking router settings, please contact router support for guidance.
5. Power cycle the device and router.
6. Use the default media port number 9000 when you use IP address to access the camera on Reolink APP/Client. Note: this point does not apply to Reolink battery-powered cameras.
7. Try connecting the Reolink camera/NVR to a different hotspot or another router's Wi-Fi to test. How to Connect Reolink Cameras to Phone's Hotspot
8. Ensure UPnP on the Reolink camera/NVR and router. Note: this point does not apply to Reolink battery-powered cameras. How to Enable and Disable UPNP for Reolink Products
If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results.