Is the Reolink camera battery not charging? Are the DC power supply and Reolink solar panel not charging the camera normally? This article provides a comprehensive guide to understanding and resolving common battery-related issues with Reolink cameras.

Applies to: All Reolink Battery-powered cameras.

Symptoms for Reolink Cameras Not Charging

Battery issue matches any of the following criteria:

  • The camera can still powered on or accessed and the battery level has not increased at all on the Reolink App when you use the DC power supply to charge the camera.
  • When charging the camera, the camera’s charging indicator light alternates between orange and green or no light at all.
  • The camera powers on with the adapter connected but shuts down when the adapter is disconnected.

Troubleshooting for Reolink Cameras Not Charging

  1. Check the power supply. 

    • Ensure the adapter used meets the requirements. Use a 5V1A or 5V2A adapter to charge the camera.

    • If using a solar panel, test with the adapter to determine if the issue is with the camera or the solar panel.

  2. Verify cable connection. Ensure the charging cable has a secure connection to the camera. Try unplugging and reconnecting a few times.

  3. Check ambient temperature. Ensure the environment temperature is above 0°C. The camera’s built-in lithium battery cannot charge properly when the temperature is below 0°C.

  4. Test different adapters and cables. If possible, try using different adapters and charging cables to check if the camera functions correctly. Note: you can also try to use the original USB cable for the test.

  5. Charging test. Note: this point only applies when the camera can be powered on and accessed.

    • Charge the camera to 50% or more before disconnecting the adapter and testing again.

    • Turn off the PIR and reduce the live view frequency and time to see if the charging is normal.

If the issue remains unresolved, please provide the following information and contact Support:

  1. A description of the specific issue and a video showing the problem.
  2. A summary of the information you have checked, the troubleshooting steps you have taken, and any attempts made.