Are you having trouble connecting your phone to the Reolink Home Hub? Is your Reolink Home Hub frequently going offline? This article provides troubleshooting tips to help you resolve these issues.
Applies to: Reolink Home Hub Pro, Reolink Home Hub.
Reolink Home Hub Going Offline:
The screen shows the message “Home Hub offline” or “Not connected”.
Troubleshooting Reolink Home Hub going offline and getting it back online:
1. Ensure the device is powered on. Check if the indicator light and the Ethernet port light are illuminated. Verify if there's a sound when resetting the device. If not, check the power adapter and socket, and consider testing with a replacement.
- Use a 12V/2A DC power adapter for Reolink Home Hub Pro
- Use a 12V/1A DC power adapter for Reolink Home Hub
2. Make sure the Ethernet port light turns on
3. Power cycle the device and router.
4. Replace the Ethernet cable connecting the hub to the router with a new one, and connect the hub to a different Ethernet port on the router.
5. Check if there are any special settings on the router, e.g. firewall configurations.
6. Switch your phone’s network to the same Wi-Fi network or cellular data network as the Reolink Home Hub before attempting to connect.
7. Connect the Home Hub/Home Hub pro in the same network and check if the Home Hub/Home Hub Pro could be detected in LAN via the Phone App/PC Client.
8. Confirm whether your home network segment is 172.16.25.xx. The Home Hub’s built-in WiFi uses the 172.16.25.xx range, and if your router's internal network is set to this range, the Home Hub might encounter network issues. To check, verify if other devices on the same network as the Home Hub/Home Hub Pro have IP addresses in the 172.16.25.x format.
9. Perform a hard reset on the Home Hub.
If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results.