Are you having trouble with the camera failing to return to the correct Reolink monitor point / Reolink preset point? This article provides troubleshooting tips to help you resolve these issues.
Applies to: Camera support preset or monitor point feature.
Symptoms for Camera Fails to Return to the Correct Reolink Monitor Point/Preset Point
1. The camera doesn't return the correct monitor point after pan and tilt or automatic tracking.
2. After using the camera for a while, the preset points or monitor points are not aligned with their originally set locations and show some offset.
Troubleshooting Steps for Camera Fails to Return to the Correct Reolink Monitor Point/Preset Point
1. Make sure the firmware version of your camera is the latest. Reolink Firmware Update Guide
2. Manually pan and tilt camera to right/left to the end, and do random pan and tilt a few times if the issue occurs soon.
3. Set a guard point/preset point right after calibration, then recall it and see if it deviates immediately. Introduction to Reolink Camera Calibration
5. For the camera can support auto-tracking, please disable Auto Tracking to check.
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The system info for the camera. Refer to: How to Find out System Information via Reolink App
2. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with the camera failing to return to the correct Reolink monitor point/preset point. If you need further assistance, don't hesitate to contact Support for personalized guidance.