If you're not receiving email alerts as expected, this troubleshooting guide will help you identify and resolve common issues that may be preventing notifications from reaching your inbox.

Applies to: All Reolink cameras

Reasons for Not Receiving Email Alerts

Not receiving Reolink alert emails can be caused by:

  1. Incorrect email settings.
  2. The camera not detecting alerts.
  3. Recipient email settings blocking emails.
  4. Unstable internet connection.

Quickly Determine and Navigate to the Correct Troubleshooting Method: Click "Test" Email

Reolink Email "Test Failed"

If the test fails with an error code like 400, it is likely an issue with the email settings, you can quickly refer to Reolink Email Test Failed for troubleshooting. Recently, Outlook and Hotmail have discontinued the App Password feature, so if you previously used an App Password to set up email alerts, this could explain the sudden failure to work. It is suggested to change another email address as sender address for continuously using email alerts.

Reolink Email "Test Successful"

If the test is successful, it indicates that the email settings are correct and that the sender's email account is likely functioning properly. Please read the two articles below based on your camera model to troubleshoot this issue.

If there have been no changes to the settings but email sending suddenly stops, or if the issue only occurs with some models among several, we still recommend troubleshooting based on the information provided above.