If you have set up email for the cameras but find that you never receive email alerts later, you may follow the below steps to make troubleshoot.
Applies to: All Reolink cameras except for the battery-powered ones.
Cause 1: Email setup is incorrect.
Solution: Make sure that the email test succeeded.
If not, please refer to Reolink Camera Email Test Failed and Sent Email Fail
Cause 2: The camera can not detect motions normally.
Solution: Check whether there is a motion icon at the corner of the live view screen when you make some motions before the camera.
Cause 3: The email schedule is configured incorrectly.
Solution: Check how you set up your email schedule: How to Set up Email Schedule
Cause 4: The email address works abnormally
- Check whether the test email is in spam.
- Check whether your email address blocks emails from third-party devices.
- Check whether your email address can send out and receive emails normally.
Cause 5: No remote access
Solution: Check whether you can get access to the cameras when your phone uses 4G mobile data. If you fail to access the camera, please refer to: Fail to Connect Camera/NVR in WAN