Setting up visitor alerts on your Reolink video doorbell ensures you're notified whenever someone presses your doorbell. The alert can be sent as a push notification, email, or even a call to your phone. Below is a simple guide on how to configure these alerts through the Reolink App.

Applies to: Reolink Video Doorbell PoE, D340P, Reolink Video Doorbell WiFi, D340W, Reolink Video Doorbell (Battery), D340B.

Table of Content

  1. Set up Push Notifications (via Reolink App)
  2. Set up Email Alerts (via Reolink App)
  3. Configure Visitor Alerts on Other Platforms
  4. FAQ

Prerequisites:

Ensure your Reolink device and the software are updated to the latest version: 

For Reolink NVR users: Make sure your NVR is compatible with your camera: Which NVRs Support Reolink Video Doorbell.

1. Set up Push Notifications (via Reolink App)

Camera sends push notification directly to your mobile or tablet device.

Step 1: Enable Push Notifications

➡️For standalone use or camera added to the Reolink Home Hub series:

  1. Open the Reolink App and go to your doorbell's Settings > Push Notifications.
    doorbell camera settings push notification
  2. Toggle the Push Notification switch ON.
    turn on push

➡️For camera added to the NVR:

  1. Open the Reolink App and go to your device's Settings > Push Notifications.doorbell under NVR settings NVR push notification settings

  2. Toggle the Push Notification switch ON for the NVR and the cameras you want to enable push notifications for.
    nvr and camera push

Step 2: Configure Alert Schedule and Ring Type

  1. Tap Schedule to set the time periods when you want to receive alerts. Blue indicates an enabled schedule, while gray shows that no time period is set.
    push schedule entry swipe time and detection type
  2. Under Detection Type, make sure to check Ring and Save settings.
    Note: Ring refers to a visitor pressing the doorbell. Person refers to person detection.ring
  3. Done! You will receive push notifications on your phone when the doorbell is pressed.vistor is ringing

2. Set up Email Alerts (via Reolink App)

Doorbell sends an email to your inbox with the time of the event when the doorbell is pressed. You can choose to receive text-only notifications, or include a picture or video clip.

  1. Go to device's Settings > Email Alerts and enable it.
  2. Click Email Settings to configure the sender and recipient email address. See: How to Set up Email Alerts via Reolink App.
  3. Tap Alarm Schedule, set your Schedule, select Ring under Detection Type, and Save.email alarm schedule email alert schedule
  4. Done! You will receive email on your inbox when the doorbell is pressed.ring email

In addition to the push notifications and email alerts mentioned above, other alerting features like video recording, FTP, etc., can also be configured.

3. Configure Visitor Alerts on Other Platforms

This section will introduce how to configure visitor alerts on other software platforms, such as the client application, web interface, or NVR-connected monitor. The core steps are always to enable the alert, set a schedule, and select "Ring / Visitor" as the detection type. 

Step 1. Configure Visitor Alert Schedule

  • Via Reolink Client

    1. Click the Settings button for your camera, then go to Surveillance > Push / Email.
    Note: For Reolink Home Hub series users, click the triangle icon to expand the camera list to access the camera’s settings.

    2. Check Ring or other alert types as needed, select the desired time periods (Blue = enabled, Gray = disabled). Click Save.client ring alert

  • Via Reolink Web Browser

    👉 Applies to: Doorbells used alone (except battery version) or doorbells added to a Reolink NVR.

    1. Access your camera via a web browser: How to Access Reolink Product via Web Browsers.

    2. Go to Settings > Surveillance > Push / Email Alerts > Select Visitor, set the desired time, then click Save.
    web visitor push

  • Via Monitor Connected to Reolink NVR

    👉 Applies to: Reolink NVR users.

    1. Connect a TV/Monitor to the NVR via HDMI or VGA cable.monitor

    2. Click the Settings button. Depending on the version, it may be on the top or bottom toolbar (image below is for reference).

    3. Go to Surveillance, enable Push Notification / Email Alerts, then click Daily Schedule.daily schedule

    4. Select your doorbell, turn on the switch, and set the desired time periods.

    • Blue = enabled, Gray = disabled

    • Check Visitor and other alert types as needed.

    Push notification schedule on NVR

Step 2. Additional Settings

  • Push Notifications: Make sure push is switched on for your phone device, as this feature allows the camera to send alerts directly to your phone or any device with the Reolink App installed.

  • Email Alerts: Configure Email Settings to receive emails.

  • Other alert actions follow the same configuration steps.

Done! You will get alerted when someone is pressing the doorbell button.

4. FAQ

  • Q1. Visitor button is not available in the application.

    This may be related to compatibility:

    Please make sure both your device firmware and the app/client are updated to the latest version.

    Note: For NVR users, also confirm that your NVR is compatible with the doorbell.

  • Q2. There is no option for “Push Notification” in my up-to-date app.

    Please check your device account permissions. If you are logged in device with a user account, switch to the admin account or an account with advanced sharing permissions to enable push notifications: How to Share Your Device with Others.

  • Q3. I want to set a different notification sound for Visitor Alerts and other alerts, and also distinguish it from other app notifications. How can I do that?

    This feature currently is: 

    ✔ Supported when the doorbell is used alone or with the Reolink Home Hubs
    ✘ Not supported when connected to Reolink NVRs

    You can customize unique sounds for visitor and other alerts, or set tones different from other app notifications on your phone, making it easier to tell them apart. See:

  • Q4. I want to receive a call when someone presses the doorbell.

    This feature currently is: 

    ✔ Supported when the doorbell is used alone or with the Reolink Home Hubs
    ✘ Not supported when connected to Reolink NVRs

    Enable call to receive an incoming call-like alert on your phone. See How to Call Reolink Doorbell

  • Q5. I want to receive an image when a visitor presses the doorbell.

    This feature currently is: 

    ✔ Supported only when the Wi-Fi doorbell and Battery doorbell is used alone, for other devices, you can use Email Alerts as an alternative.

    Enable rich notification feature to receive notifications with images, helping you easily understand the situation at the door. See: Introduction to Rich Notification Function.

  • Q6. How can I link the doorbell with a chime so that I can hear it inside my home when someone presses the doorbell?

This guide helps you set up and customize alerts for your Reolink Doorbell, ensuring you receive timely notifications, calls, or images whenever someone presses the doorbell. For any questions, click “Submit a Request” below to contact Reolink Support.