10 results for "POE" in Orders & Payment

• What is the Warranty for My Product?

  • 1. Reolink Support
    2. Orders & Payment
    3. Return & Refund
  • April 27,2020 11:54

  Professional Series) are covered by a 2-year limited warranty.This coverage applies to: All Wi-Fi, PoE, 4G cameras NVRs, Home Hub series Video Doorbells,...

• Can Reolink Ship Porducts to PO/APO Box Address

  • 1. Reolink Support
    2. Orders & Payment
    3. Delivery & Shipping
  • April 26,2018 09:23

  None of the local warehouses and international shipping service working with Reolink accepts PO/APO box address, therefore, please make sure that your...

• What Are the Differences Between the Two Replacement Options in the RMA Process

  • 1. Reolink Support
    2. Orders & Payment
    3. Return & Refund
  • May 12,2025 08:45

  If we receive your return within 25 days, the pre-authorized amount will be automatically released. It’s the most common and straightforward return method,...

• How to Cancel My Order

  • 1. Reolink Support
    2. Orders & Payment
    3. Ordering & Payment
  • April 26,2018 06:10

  If your order is placed within 2 hours, then a cancel confirm window will pop up, click [Yes] to confirm the cancellation.  If it's beyond 2 hours, no cancel...

• How Much is the Declared Value for Customs

  • 1. Reolink Support
    2. Orders & Payment
    3. Delivery & Shipping
  • April 26,2018 07:03

  Note: The product's price on the Reolink website does not include an extra customs fee or tax. Any customs fee or tax should be borne by customers. 

• When Will My Order Be Shipped Out After Payment

  • 1. Reolink Support
    2. Orders & Payment
    3. Delivery & Shipping
  • April 26,2018 07:15

  Please note: If the product you bought is on pre-sale, it will be shipped out around the estimated shipping date.

• How to Return to Get Refund or Replacement?

  • 1. Reolink Support
    2. Orders & Payment
    3. Return & Refund
  • April 26,2018 03:37

  The pre-authorized hold will be fully released or refunded to your original payment method once we receive the return. Option 2: Advanced-Replacement First,...

• Where is My Order?

  • 1. Reolink Support
    2. Orders & Payment
    3. Delivery & Shipping
  • April 29,2020 09:29

  to more details here: https://reolink.com/shipping-and-delivery/   If you didn’t receive the tracking number after 3 working days, 1) Please check your spam...

• What Should I Do If My Order Is Missing?

  • 1. Reolink Support
    2. Orders & Payment
    3. Delivery & Shipping
  • April 29,2020 09:36

  Look for Delivery Proof After checking the tracking details, you may see Proof of Delivery (POD) information. Some carriers provide a photo of the package...

• Frequently Asked Questions About Reolink Warranty Procedure

  • 1. Reolink Support
    2. Orders & Payment
    3. Return & Refund
  • November 02,2023 02:47

  How to Find the UID of Your Reolink Devices What is RMA and how does it work? RMA (Return Merchandise Authorization) is the process of returning a...