8 results for "Warranty claim" in Troubleshooting

• What Should I Do if the Bracket/Base is Broken

  • 1. Reolink Support
    2. Troubleshooting
    3. 3rd party/RTSP/Other Issues
  • August 13,2020 11:07

  Solution: According to the warranty policy, the man-made damage is not covered by the warranty. 

• What Should I Do if the Network Port of Camera is Rusted

  • 1. Reolink Support
    2. Troubleshooting
    3. 3rd party/RTSP/Other Issues
  • August 13,2020 11:25

  Otherwise, the network port will get water in and easy to be rusted, which will be out of our warranty. Cause 2: Hardware defect. Solution: If the network...

• Blurry Image for Fixed Lens Cameras

  • 1. Reolink Support
    2. Troubleshooting
    3. Image issues
  • August 07,2020 11:14

  Please try the hard reset to check again, and contact Reolink support for your warranty.        If so, please make sure you installed the camera properly and...

• The Screen is Grey

  • 1. Reolink Support
    2. Troubleshooting
    3. Image issues
  • August 15,2020 07:16

  If still the same, please contact Reolink support for your warranty.

• Camera Stops Working after Firmware Upgrade

  • 1. Reolink Support
    2. Troubleshooting
    3. Power-on/Charging/Battery Issues
  • August 10,2020 07:49

  If the camera is accidentally powered off during the firmware upgrade, it is already out of the warranty.  Cause 2. Camera accessories failure.

• Stain or Vertical/Horizontal Lines on Camera Screen

  • 1. Reolink Support
    2. Troubleshooting
    3. Image issues
  • August 08,2020 09:53

  version: here is a link to help you How to Upgrade Firmware for Reolink Products If you have tried all the above solutions and are still the same, please...

• Reolink Chime Not Working

  • 1. Reolink Support
    2. Troubleshooting
    3. 3rd party/RTSP/Other Issues
  • February 26,2024 12:11

  If they are not compatible, please contact your seller directly for warranty service.2. Make sure Reolink chime is powered on. When you press the side...

• Reolink Camera Won't Scan QR Code on the App/Client

  • 1. Reolink Support
    2. Troubleshooting
    3. Setup issues
  • July 13,2018 10:40

  Please provide a complete video demonstrating how you attempt to make the camera scan the QR code, and contact the Reolink Support team for further...