FAQs
Quick answers to frequently asked questions about Reolink products.
Network Connection
- Check If the Reolink camera/NVR connected with internet or not (New Client)
- Fail to Connect Reolink Camera/NVR Remotely with DDNS
- Failed to Connect Reolink Camera/NVR Remotely via Reolink Client
- How to Find MAC Address of Reolink PoE NVR on Monitor
- How to Reset the Camera WiFi Settings
- How to Connect Reolink Wireless Cameras to a New Router
Image Settings
- How to Enable/Disable IR lights via Reolink PoE NVR（New UI）
- How to Set up Camera Image Parameter Settings via Reolink PoE NVR (New UI)
- How to Rotate and Mirror the Image via Reolink PoE NVR (New UI)
- How to Hide the Camera Name and Timestamp on the Video
- How to Rotate the Image Upside Down via Reolink Client (New Client)
- Set up Camera Image Parameters via Reolink PoE NVR (New UI)
PIR
- What Is triggering interval of PIR sensor
- How to Configure PIR and Motion Detection Settings
- How to Set up PIR and Motion Detection Schedule
- How to Turn on/off PIR and Motion Detection
- Which Cameras Use PIR and Motion Detection
- How Does PIR and Motion Detection Work
Recording Settings
- How Many HDDs Can I Connect with Reolink NVR System
- What is Pre-Motion Record
- Can the Recordings Saved to FTP Server be Overwritten
- How to Download Recordings Saved to SD Card
- What Type of Recording Supports Playback on Reolink NVR
- What Type of Recording Supports Playback on Reolink App
Motion Alarm
- What Is triggering interval of motion detection
- How to Adjust PIR and Motion Detection Angle
- How to Avoid False Alarms Caused by Spiderweb
- Which Cameras Use Motion Detection
- How Does Motion Detection Work
- What is Motion Detection
Cloud
- How to Upgrade Cameras to Use Cloud Service
- Introduction about the Price of Reolink Cloud Plan
- Is Reolink Cloud Service Mandatory
- A Brief Introduction about Reolink Cloud Plan
- How Do I Know If I Have a Cloud Account
- How to Change Resolution for Videos Uploaded to Reolink Cloud
Mixed Use & Compatibility
- Which Version of ONVIF Do Reolink Devices Support
- Which Cameras Cannot be Accessed via Web Browser
- How to Add Reolink Cameras to TinyCam Monitor
- How to Add Reolink Cameras to Onvif Device Manager
- Which Reolink Cameras Can Record to NAS
- Can I Use 3rd Party Camera/NVR with Reolink Softwares
Others
- How to Reset Reolink GO PT
- How to Enable and Disable UPNP for Reolink Products via Reolink Client (New client)
- Maximum Amount of Cameras Added and Displayed via Reolink New Client
- What should I Do if the Device Restarts and Loses Configuration
- What should I Do if the Product Gets Hot?
- No Time/Date