FAQs
Quick answers to frequently asked questions about Reolink products.
Network Connection
- Fail to Connect Reolink Camera/NVR Remotely with DDNS
- How to Reset the Camera WiFi Settings
- How to Connect Reolink Wireless Cameras to a New Router
- Can Reolink Cameras Transfer Files via Bluetooth?
- Which Ports Should I Forward on Router for Remote Connection
- How to Set up Reolink Ports Settings on PoE NVR
Image Settings
- Can I Rotate Camera Image 90 Degrees
- How to Change Live Stream Mode via Reolink Client
- What is 3D NR and How to Set it
- What is Backlight and How to Set it
- What is White Balance and How to Set it
- How to Change Day_Night Mode via Reolink PoE NVR
PIR
- What Is triggering interval of PIR sensor
- How to Configure PIR and Motion Detection Settings
- How to Set Up PIR and Motion Detection Schedule
- How to Turn On/Off PIR and Motion Detection
- Which Cameras Use PIR and Motion Detection
- How Does PIR and Motion Detection Work
Recording Settings
- How to Download Recordings Saved to SD Card
- How to Download Recordings via Reolink PoE NVR
- What Recordings Can I Download Directly with Reolink Client
- Can I Playback or Download Recordings Remotely
- How to Set Camera Record Without Internet
- What is Continuous Recording and Where to Save it
Motion Alarm
- What Is triggering interval of motion detection
- How to Adjust PIR and Motion Detection Angle
- Do Reolink Cameras Support Motion Tracking
- How to Disable/ Enable Audio Alarm for NVR via Web Browser
- How to Setup Motion Detection Area for Reolink Cameras
- How to Avoid False Alerts on Reolink Cameras
Cloud
- How to Upgrade Camera to Use Cloud Service
- How do I Know if I Have a Cloud Account
- How to Change the Resolution of Videos Uploaded to Reolink Cloud
- Can I use Reolink cloud on Reolink client?
- Can I Use Reolink Cameras with iCloud
- How to delete your Reolink cloud account
Mixed Use & Compatibility
- Which Version of ONVIF Do Reolink Devices Support
- Which Cameras Cannot be Accessed via Web Browser
- How to Add Reolink Cameras to TinyCam
- How to Add Reolink Cameras to Onvif Device Manager
- Which Reolink Cameras Can Record to NAS?
- Can I Use 3rd Party Camera/NVR with Reolink Softwares
Others
- What should I Do if the Device Restarts and Loses Configuration
- What should I Do if the Product Gets Hot?
- No Time/Date
- The Synchronization Time Difference is One Hour (Summer Time and Winter Time)
- What should I Do if the USB Port is Broken
- What should I Do if the Cameras Get Water in