To help you navigate our frequently asked questions page you can click on the links below to quickly get the answer you need.

If you still can't find the answer to your question, here is more information about the troubleshooting of your camera or please feel free to contact us.

  • Can I use this camera with Reolink NVR?

    Reolink battery-powered cameras can't be added to Reolink NVR.

    You can use Reolink software to manage the cameras. You can go to the download center to download the Reolink app or client.

  • Can I see the live view of the camera via Browser?

    Reolink battery-powered cameras don't support HTTP or HTTPS protocol. So they can't be viewed via the browser.

    Please refer to Which Cameras/NVRs Can be Accessed via Web Browser.

  • Does this camera support the auto-tracking feature?

    Argus PT 2K(2.4GHz&5GHz) and Argus PT 2K don't support the auto-tracking feature. 

    You can only use the PT feature to rotate the camera. Please refer to How to Use Pan/Tilt/Zoom via Reolink App.

  • Does this camera support the cruise feature?

    Argus PT 2K(2.4GHz&5GHz) and Argus PT 2K don't support the cruise feature.

    For the cameras that support the feature, you can refer to Which Cameras Support Cruise Function.

  • Can I use this camera with 3rd-party software?

    Since the battery cameras don't support Onvif, RTSP, or related protocol, Reolink battery-powered cameras can't work with 3rd-party software.

    Reolink battery-powered cameras can only work with Reolink software. You can go to the download center to download the Reolink app or client.

  • Does the camera have an SD card?

    No, the camera does not come with a micro SD card built-in. But it has a micro SD card slot.
    This camera supports Max. 128GB micro SD cards with FAT32 format and Class 10 or higher read & write speed.

  • Does this camera support smart home like Google Assistant?

    Yes, currently, this camera can work with Google Assistant.
    For more instructions, you may refer to How to add this camera to Google Assistant?

  • Does this camera support the zoom feature?

    Argus PT 2K(2.4GHz&5GHz) and Argus PT 2K support the 16x digital zoom feature.

    Please refer to How to Use Digital Zoom via Reolink App.

    The cameras don't support the optical zoom feature. Please refer to What is the Difference between Optical Zoom and Digital Zoom to know the difference between optical zoom and digital zoom.

  • Does this camera support person/vehicle detection? 

    Yes, this camera supports person/vehicle detection.

    For more information, you may refer to How to Set Smart Person/Vehicle Detection for Battery-powered Cameras via Reolink APP

     

For more FAQs about the camera, please check this page.