A few questions about Reolink Duo frequently asked by Reolink users are listed here. Click them to get the answer you need.
Can I use this camera with third-party software or Reolink NVR?
Reolink battery-powered cameras can’t work with third-party software and Reolink NVR due to the hardware limit.
All Reolink battery-powered cameras don't support ONVIF protocol, RTSP stream, or related communication protocols that third-party software requires.
In addition, most third-party software and Reolink NVR don't have the battery management option that allows the camera to enter the power-saving standby mode when no motion is detected, thus they can't work together.
Therefore, it is recommended to access Reolink battery-powered cameras via Reolink software.
Can I turn off the spotlights?
Yes, you can turn off the spotlights manually via Reolink App & Client.
Does this camera support smart home platforms like Google Home or Alexa?
No, the Duo camera does not support the smart home feature.
Does this camera support time lapse?
No, the Duo camera does not support a Time-lapse function.
How can I charge the camera? Is a solar panel a must?
You have two charging options (including solar charging):
Option 1. Have the camera connected to a solar panel for a non-stop power supply.
This is recommended as the most friendly charging option for the camera's battery.
Option 2. Charge the camera (with its non-removable battery) via a 5V 2A USB charger. Note that it's OK to charge the camera while it's working, but not for long.
To purchase Reolink Solar Panel, you can choose the "1 Camera + 1 Solar Panel" option when buying this camera; or you can buy it separately from https://store.reolink.com/accessories/.
How long does the battery last?
The camera comes with a rechargeable battery. Normally, the battery lasts for about 1-4 weeks per charge. Battery life varies by use, configuration, and environmental factors. When the battery level goes down to 10%, the camera will send you a low-battery notification.
For a non-stop power supply, you can connect the camera to a Reolink Solar Panel (purchased separately).
Is a micro SD card necessary for the camera to record?
No, it's optional. You can also subscribe to the Reolink Cloud service to store the recorded videos on the cloud.
Note: The models supported by Reolink Cloud in some countries may be different. Please take the information on cloud subscription page for reference.
For more FAQs about this camera, check out Reolink Duo | 2K Dual-Lens Battery Powered Security Camera.