Failed to Connect 4G Cameras

If you totally fail to access your camera or the camera shows offline on the app, please follow the following step for troubleshooting.

Applies to: Reolink Go, Reolink Go Plus, Go Series G330, Go PT, Go PT Plus, Duo 4G, Duo 2 LTE, TrackMix LTE

Cause 1. No data or expired SIM card

Solution: Put the SIM card on the phone or contact the operator to check if the SIM card can connect to the network.

Cause 2. SIM card does not support Reolink cameras

Solution: Change to another SIM card: How to Choose SIM Card for Reolink 4G Cameras

Cause 3. Battery is exhausted

Solution: Charge the camera with an adapter or check whether the solar panel is charging.

Cause 4. Hardware malfunction

Solution: Please contact Reolink support for further help.