If you totally fail to access your camera or the camera shows offline on the app, please follow the following step for troubleshooting.
Applies to: Reolink Go, Reolink Go Plus, Go PT, Go PT Plus, Duo 4G, Duo 2 LTE, TrackMix LTE
Cause 1. No data or expired SIM card
Solution: Put the SIM card on the phone or contact the operator to check if the SIM card can connect to the network.
Cause 2. SIM card does not support Reolink cameras
Solution: Change to another SIM card: How to Choose SIM Card for Reolink 4G Cameras
Cause 3. Battery is exhausted
Solution: Charge the camera with an adapter or check whether the solar panel is charging.
Cause 4. Hardware malfunction
Solution: Please contact Reolink support for further help.