Applies to: All cameras and NVRs.

If your camera or NVR cannot be connected in WAN (when your phone/computer is not connected to the same network as the camera or NVR), please refer to the guide in the following links:

Login Failed when remotely Accessing Reolink IP Cameras

Login Failed when Remotely Accessing Reolink Battery-Powered Cameras(updated)

Failed to Remotely Access Reolink NVR