Is your camera going offline when you use the Pan/Tilt function? This troubleshooting guide addresses "Reolink cameras offline when you use PT function" issues step by step.

Applies to: All Reolink cameras that support PT function 

Reolink Camera Offline When You Use PT Function

The camera live view is normal, but when you use the PT function, the camera cannot be accessed via the app or client software, displaying "connection failed" or "Not connected", indicating the camera is offline.

Troubleshooting Reolink Camera Offline When You Use PT Function

  • For PoE camera and DC Wi-Fi camera

    Step 1 Make sure to use compliant PoE power supply equipment or DC adapters. And you can change other compatible power supply devices. Note: please use the original power supply for the test if your camera is the DC Wi-Fi camera. How to Power on Reolink PoE Cameras and How to Power on WiFi Cameras

    Step 2 Restore/Reset the camera. How to Reset Reolink Devices 

    Step 3 Pan or Tilt to a certain angle to check whether the camera will disconnect. 

  • For Battery-powered camera

    Step 1 For cameras with an antenna, make sure that the antenna is installed correctly and tightly.

    Step 2 Make sure the firmware version of your camera is the latest. Online Reolink Camera Firmware Upgrade via Reolink Software

    Step 3 Restore/Reset the camera. How to Reset Reolink Devices

    Step 4 To further rule out the possibility that the device and network are the cause.

    1. Try connecting with another phone/computer.

    2. Connect the device to a different hotspot or another router's Wi-Fi to test if the issue is resolved. How to Connect Reolink Cameras to Phone's Hotspot Note: this point only applies to battery-powered Wi-Fi cameras. 

If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results.