Applies to: All Reolink cameras and NVRs

For IPC

Check if the problem exists on all platforms, including APP, Client, and web browser. If yes, check the causes and solutions below to troubleshoot.

If not, upgrade the problematic APP/Client to the latest version to see if the problem occurs.

(If a green screen appears on the Client, you can try to update the graphics card driver.)

Cause 1: SD card Recording Is Damaged

Solution 1:

Download the recording and playback with a third party player to see if the problem exists in the downloaded recording.

Put the SD card on the computer and play the videos in SD card to check whether the problem exists.

If yes, check if you can live view without any problems. If you can live view without any problems, the problem may be related to the SD card.  You can:

  • Format the SD card.
  • Change another SD card.
(If there is  something wrong with the live view, check whether it is related to the network or camera.)

Cause 2: Network Problem

Solution 2:

Download the recording and playback with a third party player to see if the problem exists in the downloaded recording.

Put the SD card on the computer and and play the videos in SD card to check whether the problem exists.

If there is no problem, it may be a network problem.

  • Please check if the problem exists in LAN/ WAN.
  • You can try to playback in Fluent mode and change to a lower bitrate.

Cause 3: Firmware Problem

Solution 3:

If there is a green screen all the time, please try to:

  • Upgrade the firmware.
  • Reset the camera.

For NVR

Playback the recordings on monitor and check whether the problem exists on the monitor.

Cause 1: HDD Broken

Solution 1:

If the problem exists on the monitor and you can live view without any problems, it may be related to the HDD. You can try to:

  • Format HDD.
  • Change another HDD.
(If there is  something wrong with the live view, check whether it is related to the camera or NVR.)

Cause 2: Network Problem

Solution 2:

If the problem does not exist on the monitor, you can:

  • Check if the problem exists in LAN/ WAN.
  • Try to playback in Fluent mode.
(If the green screen problem only exists on the Client, please update the graphics card driver.)

Cause 3: Firmware Problem

Solution 3:

Check whether all cameras have the same problem.

Upgrade firmware of the IPC and NVR.

Reset the camera.