Applies to: All Reolink cameras

Description of the phenomenon: The night live stream image is dark or blurry, but the daytime image is good

Cause 1: Settings of the camera are not correct.

Solution:  If you disabled the IR lights or set the day/night mode as the "color" mode during the night, then the camera's IR lights will not turn on and it will not automatically switch the mode.

  • Infrared Lights setting: Please go to device settings to check whether the IR lights are enabled. And you may refer here how to enable Infrared Lights
  • Day/Night mode setting: Please go to device settings to check whether the Day/Night mode is "Auto". And you may refer here how to switch Day/night mode

Cause 2: External light source around the camera

Solution: If there is an external light source around the camera, then it could affect the camera's IR lights and day/night sensor working. In this situation, please check whether there is light source around the camera and turn off the external light source to see if the day/night mode will work properly.

Or if possible, please install an external spotlight around the camera, and make sure there is enough light lit to the camera, then you can disable the IR lights and keep the camera working in color mode during the night. 

Cause 3: Hardware defect (day/night sensor is not working )of the camera 

Solution: Please cover the day/night sensor by your hands, or put the camera in a dark environment to test whether it will switch mode automatically. 

Or please hard reset the camera, if still the same, please contact the Reolink support Team for your warranty.