Are you having trouble with Reolink failing to download the recording or Reolink download not working on the APP or Client? This article provides troubleshooting tips to help you resolve these issues.
Applies to: All Reolink device.
Symptoms for Reolink Download Not Working on APP or Client.
Failed to download SD card/HDD recordings via the Reolink APP or Reolink Client.
Troubleshooting Steps for Reolink Download Recording Failed
1. Ensure that the recording can be played normally on the APP or Client.
2. Make sure the APP or Client is up to date. You can click the link to make sure you have the latest version. APP and Client
3. Compare with the App and Client to check if the same problem occurs. If you have a problem with the APP, please compare it with the Client. And vice versa.
4. Download recordings in low resolution on the local network. If the camera functions properly, the issue may lie with the Wi-Fi signal or router settings. We recommend boosting your network signal.
5. Will downloading a smaller recording (less than 100MB) be successful? If yes, the issue may also lie with the Wi-Fi signal or router settings. We recommend boosting your network signal.
6. If the device is an NVR, confirm whether recordings can be downloaded successfully from the monitor.
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The brand, model, and operation system version of your phone/The model and operating system version of the computer.
2. The specific time when the problem occurred
3. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with Reolink download recordings not working on the APP or Client. If you need further assistance, don't hesitate to contact Support for personalized guidance.