If you found that the Reolink video loss and disconnects randomly on your NVR or the camera loses recordings randomly, here are some possible causes and solutions for your reference.

Applies to: Reolink PoE NVRs and RLN36.

Symptoms for Reolink camera video loss on the NVR

The camera randomly shows 'video loss' (old UI) or 'connection failed' (new UI) on NVR, it will reconnect after dropping but after a while, it happens again. 

Troubleshooting Steps for Reolink camera randomly video loss

When the cameras are directly connected to the NVR via Ethernet cable, the question is divided into random and specific PoE cameras disconnected randomly in the NVR. The following troubleshooting may be helpful to you.

  • Random PoE camera disconnects randomly on NVR

    1. Follow the link to make sure that the network cable meets specification requirements. What Ethernet Cable Can Work with Reolink Cameras

    2. Make sure that the number of connected cameras does not exceed the NVR limit number. How Many Cameras Can be Added to Reolink NVRs?

    3. Use the original power adapter for the NVR.

    4. Replace the short network cable, and network port between the NVR and cameras.

    5. Follow the link to update to the latest firmware. How to Upgrade Firmware for Reolink Products

      (Note: please make sure the device stays the newest firmware version according to the Download Center.)

    6. Unplug other cameras, only connect the problematic cameras to the NVR to test.

    7. Plug the problematic camera into the router (work alone without connecting to the NVR) with a power adapter or PoE switch. Check if the camera can work normally as a stand-alone camera on the App/Client.

  • Specific PoE cameras are randomly disconnected on NVR

    1. Please confirm the following information first:

    1) Make sure the NVR hardware supports/is compatible with this IPC. Introduction to Hardware Versions of Reolink NVRs

    2) Follow the link to update the cameras and NVR to the latest firmware.
    How to Upgrade Firmware for Reolink Products

    (Note: please make sure the device stays the newest firmware version according to the Download Center.)

    2. Swap the working ports and cables to make sure that the Ethernet cable and port are working for both the NVR and cameras.

    3. Use the original power adapter for the NVR.

    4. Unplug all cameras and only connect the specific camera.

If you've finished the above troubleshooting but have no vail, please collect the following information to contact technical support.

1. Send us a picture to show the error message such as Reolink camera 'Video Loss' or 'connection failed'.
2. Tell us the following information when the cameras are disconnected:

1) How many cameras are disconnected from the NVR?

2) If the IR lights/spotlights/status LED are still on by covering the camera lens when the camera disconnects.

3) A picture to show the NVR IP channel information when the cameras are disconnected. Introduction to the Camera Status on IP Channel Page of Reolink NVR

4. Send us the System Information page of the camera or NVR. How to Find out System Information via Reolink App