When using a camera for video recording or streaming, audio quality is just as important as video quality. Static noise can be a significant issue, affecting the overall production value. This article will guide you through identifying and troubleshooting Reolink camera making noise issues.
Applied to: All Reolink cameras support audio.
Problem Description for Reolink Camera Static Noise
During preview and playback, the security camera is making static noise, like the humming sound or the sound of running water.
Troubleshooting Steps for Reolink Camera Making Noise
1. Check the compatibility.
Try to live view or playback the camera on another phone App or computer Client.
Note: make sure you access the camera only through one application at a time.
2. Evaluate the environmental factors and technical interference.
1. Make sure that the camera is not installed near the air conditioner condenser or any other appliances that emit heat. You can try to move the camera to a quieter location for a test.
2. Keep a distance between your phone or computer and the camera when using two-way audio.
3. Inspect the camera itself.
1. Restore or reset the camera and see if the noise issue can be fixed.
Refer to How to Restore Reolink Products or How to Hard Reset Device by Pressing the Reset Button
2. Update the camera firmware to the latest version. How to Upgrade Firmware for Reolink Products
If the above suggestions don't work, please contact Support Team and provide the following information for further guidance:
- A short video showing the security camera making noise issue.
- Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively identify and resolve issues with your Reolink camera making noise. If you need further assistance, don't hesitate to contact Support for personalized guidance.