Applies to: All Reolink NVRs and Cameras

Cause: A mobile phone has installed the latest version of the Reolink App, but the user is trying to install the Reolink App with the old version of the installation package. The old version cannot overwrite the latest version, so an installation error will be displayed.

Note: You can first find the version of the Reolink app or Reolink Client. And check which app version is older.

Refer to:  How to Find out the Version of Reolink App

One of the error example pictures is as below:

failed app.png

 

Solution: 

  1. Uninstall Reolink App with the latest version. Then install the old version one. 
  2. If there are errors other than the above one showing when you fail to install Reolink App on iOS or Android phones, you can also try the solution mentioned above. 

If the solution doesn't help, please contact Support.