Applies to: All Reolink products
If you couldn't access your camera via the Reolink App after updating, please troubleshoot the problem according to the following steps.
Please check if the problem only happens with the remote connection or both the remote and local connections.
Failed to connect the camera via Reolink App locally:
1. Please check whether you can connect the camera locally via Reolink Client. If yes, please
- Reboot your phone/change another phone to have a test.
- Contact the support with the app version information and the System Status screenshot after you try to connect the camera: How to Check System Status via Reolink App
2. If you also couldn't connect the camera locally via Reolink client, please refer to Fail to Connect Camera/NVR in LAN
Successfully connect the camera via Reolink App locally, but failed to connect remotely:
1. Please check whether you can connect the camera remotely via Reolink Client. If yes, please
- Reboot your phone and connect it another network/change another phone to have a test.
- Turn off the VPN on your phone if it's running on your phone
- Contact the support with the app version information and the System Status screenshot after you try to connect the camera: How to Check System Status via Reolink App
2. If you also couldn't connect the camera remotely via Reolink Client, please refer to “camera/NVR failed to connect remotely"