Applies to: All Reolink cameras and NVRs
Check if the green screen exists in playback, if yes, you can refer to the link at first,
If there is no problem with the playback, please follow these steps:
Cause 1: The File is Damaged When Downloading
Download the video in the Fluent mode. Refer to,
Download a shorter video.
Cause 2: Player Not Supported
Use another player.
If possible, you can use another mobile phone/computer to have a check.