An overexposed image on your camera can result in washed-out footage with excessive brightness, obscuring important details. How to solve it? This documentation provides troubleshooting steps and solutions to correct overexposed images and enhance video clarity.

Symptoms for Overexposed Picture

  • Washed-Out Details: Important features and objects in the image appear faded or completely white, making it difficult to distinguish details.
  • Blinding Brightness: Parts of the image may have excessively bright areas, especially in scenes with direct sunlight or strong artificial light.
  • Lack of Contrast: The overall image may lack depth and contrast, with shadows and darker areas appearing unusually bright and lacking definition.

Troubleshooting Steps for Overexposure Camera

  • Change the installation location: Don't put the camera indoors facing a bright doorway, against a smooth wall, or in front of mirrors, bright lights, or shiny ceilings or floors.
  • Change the 'Anti-flicker': Please disable the anti-flicker first and check whether the image will be better. If no luck, you may adjust the anti-flicker to 50Hz or 60Hz for the comparison test How to Set up Anti-flicker
  • Default 'Advanced Image Settings': Please default the advanced settings on the display page 
    On Client:general advanced
    client
    On NVR monitor:
    NVR
  • Restore or reset the camera: if the speaker is clear of obstructions, please restore it How to Restore Reolink Products or reset it How to Hard Reset Device by Pressing the Reset Button 
  • Upgrade to the latest firmware version: here is a link to help you How to Upgrade Firmware for Reolink Products

If you have tried all the above solutions and are still the same, please contact the Reolink Support team with the abnormal picture and a photo of the installation environment.