Applies to: All Reolink cameras

If you noticed your camera's live stream image is grey, please troubleshoot this problem as below:

Cause 1: The basic image settings are not set up properly

Solution: Please check the video information under the Basic settings of the camera, and make sure it is in default settings. 

Cause 2: Hardware defect of the camera

Solution: Please upgrade your camera's firmware to the latest and if you don't sure whether your firmware is new or not, please contact the Reolink Support team for further help.

Please hard reset this camera and set up from the factory status. If still the same, please contact Reolink support for your warranty.