There are several possible causes for failing to power the Reolink Lumus camera. You may follow the troubleshooting tips listed below to solve the problem.
Applies to: Reolink Lumus, Reolink Lumus Pro.
Cause 1. Defective power supply
Solution: Please use the original adapter and change another outlet to see if it works.
Cause 2. Defective camera hardware
Solution:
- Please reset the camera to default factory settings.
- Then please check whether there is a voice prompt or whether the status LED is on (marked ①).
- If not, please cover the day/night sensor (marked ④) or place the camera in a dark environment to see whether the Infrared lights will turn on or whether you can hear a click sound.
If the problem persists, you may contact our support team by submitting a request for further assistance.