Applies to: E1 series cameras

There are several possible causes for failing to power Reolink E series cameras. You may follow the troubleshooting tips listed below to solve the problem.

 

Cause 1. Defective power supply

Solution:

Please use a properly-functioning power supply (DC 5V 2A/1A) and outlet to see if it works.

If possible, please change another 5V 2A/1A power supply which is verified working properly and also try another outlet.

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Cause 2. Defective Camera Hardware

Solution:

  1. Please reset the camera to default factory settings
  2. Then please check whether there is a voice prompt or whether the status LED is on.

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If the problem persists, you may contact our support team by submitting a request for further assistance.