Applies to: E1, E1 Pro, E1 Zoom
There are several possible causes for failing to power Reolink E series cameras. You may follow the troubleshooting tips listed below to solve the problem.
Cause 1. Defective power supply
Please use a properly-functioning power supply (DC 5V 2A/1A) and outlet to see if it works.
If possible, please change another 5V 2A/1A power supply which is verified working properly and also try another outlet.
Cause 2. Defective Camera Hardware
- Please reset the camera to default factory settings
- Then please check whether there is a voice prompt or whether the status LED is on.
If the problem persists, you may contact our support team by submitting a request for further assistance.