When previewing the camera on the Reolink App/Client, you feel that the sound recorded by the camera coming from the phone/PC is too low. Here are some possible causes and solutions for you.
Applies to: Reolink cameras which can support 2-way audio.
Description: When using two-way audio, you can hear the sound recorded by the camera on your phone/PC, but the volume is too low.
Cause 1: The volume on your Reolink Client is set too low.
Solution: Turn up the Volume on the Reolink Client.
Cause 2: The volume of your phone/computer is set too low.
Solution 1: Turn up the sound on your phone/computer.
Solution 2: Plug the earphone into the phone/computer. (You may turn on the earphone mode in the sound settings of your computer).
Cause 3: Improper settings on the phone/computer
Solution: Try to change to another phone/ computer for a test.
Please contact our support team if the problem remains unsolved.